Course Objectives:
At the end of this course the participants will be able to:
- Understand the issues related to measuring and maximizing training return on investment at both a strategic and operating level.
- Plan, organize and deliver training programs and events which are relevant to and will contribute to the attainment of the organization’s strategic objectives.
- Demonstrate and be able to make the business case for specific training programs and events and therefore be able to justify training related expenditure.
- Understand and be able to implement the techniques applicable to identifying and delivering relevant training needs.
- Describe best practices concerning employee development and therefore contribute to the achievement of competitive edge by improving employee retention rates.
- Monitor and review the effectiveness and impact of the training ‘spend’ and as a result be able to apply measures to training-related processes.
Course Content:
Unit 1: Overview of the Strategic Role of Training:
- The strategic context of training
- The business case for training investment
- The principles of effective employee development
- Training models and approaches
- Establishing training needs
- Evaluating training
- Establishing appropriate processes for measuring training return on investment (ROI)
- The role of senior managers, HR professionals and line managers in measuring and maximizing the training ROI
Unit 2: Aligning Training to Business Objectives- Maximizing Training ROI:
- The organizational context
- Business Strategy: the need for long term planning for future skills and competences and the identification of skills gaps
- Identifying the training need
- Aligning training with business needs
- Planning training
- Delivering effective training
- Maximizing training ROI
Unit 3: Measuring Training Return on Investment ROI:
- The arguments for and against measuring the cost and effectiveness of training
- Making the business case
- What and how to measure
- Identifying the appropriate success criteria
- Measuring the effectiveness of training
- Forecasting costs
- Forecasting benefits
- Calculating the training ROI
Unit 4: Managing the Training Process:
- Identifying the appropriate approach to training
- The roles and responsibilities of senior managers, HR professionals, line managers and employees
- Establishing training objectives at the strategic level
- Identifying training objectives at the operating and individual level
- Maximizing ROI – preparing training budgets
- Planning and Implementing training
- Internal or external training provision
- Determining how training will be evaluated
Unit 5: Evaluating Training:
- Evaluation models and approaches
- Purpose of evaluation
- Some myths about evaluation
- Levels of evaluation
- Evaluation methodologies
- Linking evaluation to training ROI
- Personal development planning
Targeted Competencies:
- Setting training investment at the strategic level and establishing its contribution to the achievement of strategic organizational objectives
- Ensuring that proposed training programs are relevant and the business case is made for the planned expenditure
- Learning techniques to monitor the impact of training in the workplace
- Learning techniques to identify future training needs at the strategic, operating and individual level
- Being able to establish that the maximum return on the training investment has been achieved
Targeted Groups:
- Training Managers
- Training Coordinators
- Training Administrators
- Training Staff
- HR Managers
- HR Staff
