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Professional Accounting

Accounting and finance principles, policies, and procedures are the most efficient way to implement company-wide effective internal control tools in any organization. They are part of every business cycle: purchase and payment cycle, inventory and production, HR and payroll, fixed assets and capitalization of costs, and the sales and collection cycle. On top of that, accounting and finance policies and procedures are essential for the board of directors and senior management to communicate limitations and authorities given to different managers and employees throughout the organization. Moreover, their use is also extended to organize financial reporting and compliance with regulators outside the organization.

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OFFICE MANAGEMENT & EFFECTIVE ADMINISTRATION SKILLS

Administration and secretarial, Online Courses

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Project Management for Contract Professionals

Contact management, Online Courses

The overall aim of this course is to provide participants with the knowledge and skills needed to successfully manage a project executed by contractors throughout its life cycle from initial concept to delivery.

Participants in this interactive course will learn all the critical tools required to perform project plans and develop project budgets as well as techniques needed to communicate and manage contractors during the implementation phase.

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ADVANCED CUSTOMER SERVICE SKILLS

Customer service, Online Courses

Achieving customer service excellence is not accomplished by accident, nor is it attained without effort and teamwork. It requires well–trained customer service professionals who have a passion for providing quality service. Providing customer service excellence gives an organization a competitive advantage in the marketplace and is the key factor that keeps customers coming back. Delegates will learn best practices of world-class customer service providers to develop a customer-focused mindset for continuous improvement.

In today’s customer-oriented business environment, interpersonal skills are a critical component for promoting customer satisfaction and organizational success. Providing world-class customer service requires a unique combination of effective communication strategies, persuasion techniques, and conflict resolution skills. This highly-interactive customer service training course gives delegates the tools, resources, and confidence they need to enhance customer relationships and promote customer service excellence within their organization.

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Certified Big Data and Data Analytics Practitioner

Data management and Business, Online Courses

Big data is a change agent that challenges the ways in which organizational leaders have traditionally made decisions. This course provides participants with the confidence to articulate big data architectures to support analytics driven solutions within their organizations. This course provides hands on experience with key big data technologies used to solve data intensive problems. Participants will gain the knowledge and skills they need to assemble and manage a large-scale big data analytics project. Lastly, participants will receive a conceptual introduction to the data structures that support machine learning algorithms and artificial intelligence use cases.

Participants will work to identify areas within their organization that can be improved through big data-driven implementations, and the types of improvements that can be made through analytical processes. Participants will be led through a series of hands-on exercises and workshops, where they will have the chance to apply the test methods and practical approaches that they are learning throughout the course. At the end of the course, participants will produce an actionable big data plan and architectural diagram to be used as a blueprint proposal within their own organization.

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Rotating Equipment Optimisation with Continuous Reliability Improvement

Engineering, oil and gas, Online Courses

Benchmarking studies on various oil refineries around the world have shown that rotating equipment accounts for more than 20% of all maintenance and inspection costs. Also, rotating equipment is often at key nodes of the process and is frequently critical to production. Therefore failure would lead to unacceptable downtime costs.

This program aims to provide delegates with a comprehensive understanding of how to use a combined predictive and preventive maintenance approach coupled with proper failure monitoring to achieve maximum reliability and performance from rotating equipment

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MEASURING & MAXIMIZING TRAINING ROI

HR training Department Development, Online Courses

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LEADERSHIP EXCELLENCE IN HANDLING CRISIS & STRESS

Leadership and management, Online Courses

This highly participative course will help you to develop your leadership skills to lead others in times of pressure, stress, and crisis You will gain the latest insights into what makes leaders able to manage themselves and others during times of crisis. By implementing these leadership skills to the tasks and challenges you face in your work, you will begin to experience breakthroughs you never thought possible.
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ADVANCED HEALTH & SAFETY MANAGEMENT

Health ,safety environment, Online Courses

Who does not want to be part of a winning team? Everyone wants to be on a winning team but the emphasis is on team. Therefore all the players must work together to create a win-win outcome. This requires the input of the theoretician the practitioner and the implementer.

Safety Management has come under considerable scrutiny in the light of recent disasters. However, the concept of Safety Management Systems is usually limited to the systematic approach and not to the holistic (all aspect) approach. Safety Management must encompass both the hard and soft aspects of safety to produce an exceptional outcome. Health and Safety has to be managed with the same degree of expertise and to the same standards as other core business activities because of the high cost of failures; Legislation requiring employers to assess and manage risks; Public opinion on risk acceptability moving against poorly managed organizations which impose excessive risks and high profile disasters which fuel public opinion

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Planning & Managing PR Campaigns

Online Courses, Public Relations

This PR Campaign Management training is a must for any business aiming to employ Public Relations Campaigns as part of their business operation. Public relations campaigns can help drive strategic organisational change, build public perceptions, and drive reputation with key stakeholders. Well planned and executed campaigns are a cost-effective means of changing perceptions and increasing stakeholder value for an organisation.

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