MEASURING & MAXIMIZING TRAINING ROI

Course Objectives:

At the end of this course the participants will be able to:

  • Understand the issues related to measuring and maximizing training return on investment at both a strategic and operating level.
  • Plan, organize and deliver training programs and events which are relevant to and will contribute to the attainment of the organization’s strategic objectives.
  • Demonstrate and be able to make the business case for specific training programs and events and therefore be able to justify training related expenditure.
  • Understand and be able to implement the techniques applicable to identifying and delivering relevant training needs.
  • Describe best practices concerning employee development and therefore contribute to the achievement of competitive edge by improving employee retention rates.
  • Monitor and review the effectiveness and impact of the training ‘spend’ and as a result be able to apply measures to training-related processes.

Course Content:

Unit 1: Overview of the Strategic Role of Training:

  • The strategic context of training
  • The business case for training investment
  • The principles of effective employee development
  • Training models and approaches
  • Establishing training needs
  • Evaluating training
  • Establishing appropriate processes for measuring training return on investment (ROI)
  • The role of senior managers, HR professionals and line managers in measuring and maximizing the training ROI

Unit 2: Aligning Training to Business Objectives- Maximizing Training ROI:

  • The organizational context
  • Business Strategy: the need for long term planning for future skills and competences and the identification of skills gaps
  • Identifying the training need
  • Aligning training with business needs
  • Planning training
  • Delivering effective training
  • Maximizing training ROI

Unit 3: Measuring Training Return on Investment ROI:

  • The arguments for and against measuring the cost and effectiveness of training
  • Making the business case
  • What and how to measure
  • Identifying the appropriate success criteria
  • Measuring the effectiveness of training
  • Forecasting costs
  • Forecasting benefits
  • Calculating the training ROI

Unit 4: Managing the Training Process:

  • Identifying the appropriate approach to training
  • The roles and responsibilities of senior managers, HR professionals, line managers and employees
  • Establishing training objectives at the strategic level
  • Identifying training objectives at the operating and individual level
  • Maximizing ROI – preparing training budgets
  • Planning and Implementing training
  • Internal or external training provision
  • Determining how training will be evaluated

Unit 5: Evaluating Training:

  • Evaluation models and approaches
  • Purpose of evaluation
  • Some myths about evaluation
  • Levels of evaluation
  • Evaluation methodologies
  • Linking evaluation to training ROI
  • Personal development planning

Targeted Competencies:

  • Setting training investment at the strategic level and establishing its contribution to the achievement of strategic organizational objectives
  • Ensuring that proposed training programs are relevant and the business case is made for the planned expenditure
  • Learning techniques to monitor the impact of training in the workplace
  • Learning techniques to identify future training needs at the strategic, operating and individual level
  • Being able to establish that the maximum return on the training investment has been achieved

Targeted Groups:

  • Training Managers
  • Training Coordinators
  • Training Administrators
  • Training Staff
  • HR Managers
  • HR Staff