MEASURING & MAXIMIZING TRAINING ROI

Course Objectives:

At the end of this course the participants will be able to:

• Understand the issues related to measuring and maximizing training return on investment at both a strategic and operating level.
• Plan, organize and deliver training programs and events which are relevant to and will contribute to the attainment of the organization’s strategic objectives.
• Demonstrate and be able to make the business case for specific training programs and events and therefore be able to justify training related expenditure.
• Understand and be able to implement the techniques applicable to identifying and delivering relevant training needs.
• Describe best practices concerning employee development and therefore contribute to the achievement of competitive edge by improving employee retention rates.
• Monitor and review the effectiveness and impact of the training ‘spend’ and as a result be able to apply measures to training-related processes.

Course Content:

Unit 1: Overview of the Strategic Role of Training:

• The strategic context of training
• The business case for training investment
• The principles of effective employee development
• Training models and approaches
• Establishing training needs
• Evaluating training
• Establishing appropriate processes for measuring training return on investment (ROI)
• The role of senior managers, HR professionals and line managers in measuring and maximizing the training ROI

Unit 2: Aligning Training to Business Objectives- Maximizing Training ROI:

• The organizational context
• Business Strategy: the need for long term planning for future skills and competences and the identification of skills gaps
• Identifying the training need
• Aligning training with business needs
• Planning training
• Delivering effective training
• Maximizing training ROI

Unit 3: Measuring Training Return on Investment ROI:

• The arguments for and against measuring the cost and effectiveness of training
• Making the business case
• What and how to measure
• Identifying the appropriate success criteria
• Measuring the effectiveness of training
• Forecasting costs
• Forecasting benefits
• Calculating the training ROI

Unit 4: Managing the Training Process:

• Identifying the appropriate approach to training
• The roles and responsibilities of senior managers, HR professionals, line managers and employees
• Establishing training objectives at the strategic level
• Identifying training objectives at the operating and individual level
• Maximizing ROI – preparing training budgets
• Planning and Implementing training
• Internal or external training provision
• Determining how training will be evaluated

Unit 5: Evaluating Training:

• Evaluation models and approaches
• Purpose of evaluation
• Some myths about evaluation
• Levels of evaluation
• Evaluation methodologies
• Linking evaluation to training ROI
• Personal development planning

Targeted Competencies:

• Setting training investment at the strategic level and establishing its contribution to the achievement of strategic organizational objectives
• Ensuring that proposed training programs are relevant and the business case is made for the planned expenditure
• Learning techniques to monitor the impact of training in the workplace
• Learning techniques to identify future training needs at the strategic, operating and individual level
• Being able to establish that the maximum return on the training investment has been achieved

Targeted Groups:

• Training Managers
• Training Coordinators
• Training Administrators
• Training Staff
• HR Managers
• HR Staff