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Course Objectives:
At the end of this course the participants will be able to:
- Prioritize their daily responsibilities to achieve maximum output
- Streamline their work practices and office environment
- Communicate effectively and assertively at all levels
- Understand their selves and others thereby improving interactions and relationships
- Use techniques to help them think creatively, solve problems, plan, and make decisions
- Improve their communication skills to enhance their relationships
- Develop their skills interpersonal skills
- Manage their thoughts and feelings and improve self-confidence
- Learn how to be assertive and therefore more effective in the workplace
Course Content:
Unit 1: Taking Control of your Work Life
- Understanding and clarifying purpose, vision and mission
- The secret to working smarter rather than harder
- Controlling, prioritizing and organizing your work
- Streamlining your office systems
- Getting your paperwork under control
- Making your office user friendly and efficient
Unit 2: Essential Administrative Skills:
- Harnessing the power of the mind – through Mind Mapping Techniques
- Managing larger projects to meet deadlines
- Planning skills – using a Gannt chart to chart work progress
- Problem solving techniques
- Decision-Making tools
- Managing meetings effectively
Unit 3: Vital Communication Skills:
- Different styles of communication
- Learning to be more assertive
- Win-win conflict resolution
- Understanding and using body language
- Understanding gender differences in communication
- Understanding different personality types and how to deal with them
Unit 4: Developing as a Professional:
- Listening skills – seeking to understand before being understood
- Creating a professional image
- Leadership skills
- How to make presentations with confidence and power
- Learn the essentials of planning a presentation
- Best practices for delivering positive feedback
Unit 5: Self-Empowerment and Self-Management:
- Understanding the main causes of stress
- The signs, symptoms, causes and triggers to stress
- The essential skills of emotional intelligence
- Using emotional intelligence at work
- Transforming fear and negativity and reactive-ness
- Becoming a more proactive, responsible and self-aware person
- Continuing Professional Development – where to go from here
Targeted Competencies:
- Time Management – prioritizing and productivity
- Setting up paperwork systems which work
- Planning, decision making and problem-solving skills
- Communication skills
- Self Management – including stress management and emotional intelligence
Targeted Groups:
- Office Managers
- Team Leaders
- Administrators
- Supervisors
- Secretaries
- Support Staff
