Managing an office has become an increasingly sophisticated and complex job. The increased demand for speed and accuracy, knowledge of new technology and an increasingly diverse workforce, bring challenges and also opportunities for growth. This dynamic and in-depth course explores some of the more advanced skills which can help an office manager to work more confidently, creatively, and effectively.
Course Objectives:
At the end of this course the participants will be able to:
- Prioritize their daily responsibilities to achieve maximum output
- Streamline their work practices and office environment
- Communicate effectively and assertively at all levels
- Understand their selves and others thereby improving interactions and relationships
- Use techniques to help them think creatively, solve problems, plan, and make decisions
- Improve their communication skills to enhance their relationships
- Develop their skills interpersonal skills
- Manage their thoughts and feelings and improve self-confidence
- Learn how to be assertive and therefore more effective in the workplace
Course Content:
Day 1: Essential Administrative Skills:
Harnessing the power of the mind – through Mind Mapping Techniques
Managing larger projects to meet deadlines
Planning skills – using a Gannt chart to chart work progress
Problem solving techniques
Decision-Making tools
Managing meetings effectively
Day 2 : Taking Control of your Work Life
Understanding and clarifying purpose, vision and mission
The secret to working smarter rather than harder
Controlling, prioritizing and organizing your work
Streamlining your office systems
Getting your paperwork under control
Making your office user friendly and efficient
Day 3 : Developing as a Professional:
Listening skills – seeking to understand before being understood
Creating a professional image
Leadership skills
How to make presentations with confidence and power
Learn the essentials of planning a presentation
Best practices for delivering positive feedback
Day 4: Developing as a Professional:
Listening skills – seeking to understand before being understood
Creating a professional image
Leadership skills
How to make presentations with confidence and power
Learn the essentials of planning a presentation
Best practices for delivering positive feedback
Day 5: Self-Empowerment and Self-Management:
Understanding the main causes of stress
The signs, symptoms, causes and triggers to stress
The essential skills of emotional intelligence
Using emotional intelligence at work
Transforming fear and negativity and reactive-ness
Becoming a more proactive, responsible and self-aware person
Continuing Professional Development – where to go from here
Targeted Groups:
- Office Managers
- Team Leaders
- Administrators
- Supervisors
- Secretaries
- Support Staff
- PA’s
Targeted Competencies:
- Time Management – prioritizing and productivity
- Setting up paperwork systems which work
- Planning, decision making and problem-solving skills
- Communication skills
- Self Management – including stress management and emotional intelligence
