LEADERSHIP EXCELLENCE IN HANDLING CRISIS & STRESS

1. Course Objectives:

   At the end of this course the participants will be able to:

   • Understand and better appreciate the importance of managing stress
   • Build and develop leadership skills for handling pressure
   • Learn how to cultivate a positive mindset for in times of pressure
   • Expand confidence to cope with stress
   • Become familiar with how the different personality styles respond to stress and pressure and identify their technique in coping with stress
   • Develop leadership skills for managing crisis
   • Practice creative leadership for handling crisis
   • Learn how to lead others during times of crisis

   Targeted Competencies:

   • Leadership skills
   • Leadership skills during crisis
   • Communication skills
   • Problem-solving
   • Stress management

   Course Content:

   Unit 1: Personal Leadership Skills for Handling Pressure & Stress:

   • Stress and its effects on the body, mind, and spirit
   • Holistic response to stress
   • Relationship between mind and body
   • Personality styles and response to stress
   • Understanding Introvert and Extravert responses to stress

   Unit 2: Enhancing Communication Skills in Times of Stress:

   • Passive & aggressive responses
   • Assertive communication during stressful times
   • Managing conflicts during times of stress
   • Giving and receiving criticisms during stressful moments
   • Resolving conflicts constructively during times of pressure

   Unit 3: Leading with Confidence During Challenging Times:

   • Coping with sudden change
   • Leading others during sudden changes
   • Recognizing the symptoms of short term and long term effects of stress
   • Motivating yourself and others under pressure
   • Building confidence during stressful times

   Unit 4: Improving Leadership Effectiveness in Managing Crisis:

   • Crisis management skills
   • Recognizing opportunities for change in a crisis
   • Helping the team look for creative opportunities
   • Practicing creative leadership in facing a crisis
   • Removing blocks to creative solutions in a crisis

   Unit 5: Developing & Training Your Team to Handle Pressure, Stress & Crisis:

   • Training and developing employees to handle stress and pressure
   • Stress handling techniques for you and your employees
   • Helping the team to see the positive side of change in the workplace
   • Implementing creative problem-solving skills for your team when facing a crisis
   • Developing a personal action plan

Targeted Groups:

• Managers among all managerial levels
• Supervisors
• Team leaders
• Human recourses department